Shopping Bag
FREE Standard Shipping for Orders over $70

Shipping/Returns

 

Delivery 

We deliver worldwide.

  • Free standard shipping for orders over $70 within Australia. Please note that International deliveries are not free even over $70.

  • Delivery within Australia is $10 flat rate with tracking.  We use Australia Post and a Courier Service depending on the location.

  • Express Post is available for an additional $6 surcharge.

  • International shipping is available via Australia Post and various Couriers. Once you have entered your address at checkout, your shipping options will be displayed and you can choose your preferred method (ie. Standard or Priority). Once selected your shipping will be added to your total. You will be able to view your total including shipping before payment.

    Please Note: The cost of your online order DOES NOT include applicable overseas duties and customs charges that you may incur. Before finalising your order we recommend you check relevant import duty costs in your country of residence.

  • Pickup is available from our shop at 615 Warrigal Road, Ashwood on Tues-Sat (excluding Public Holidays). Please wait for notification that the order is available for pickup before setting out.

  • Allow 3 - 5 working days for dispatch, especially during busy sale periods. 

Express post

  • Please note that according to Australia Post, "Delivery is guaranteed to occur the next business day only within the Express Post network. View information about the Express Post network and delivery standards online at aupost.com.au, your nearest retail outlet, or call 13 POST (13 7678)."

Exchange and Returns Policy

  • If for any reason you are dissatisfied and wish to return your purchase, we offer a full refund or garment exchange within 30 days of receipt of your parcel, if the garments are unworn with original labels and tags attached.

  • Please note that the shipping costs are not refundable.

  • All Exchange and Returns details must firstly be emailed to online@mitchdowd.com.au for authorisation before any garments are returned.

  • Please return at your own expense (we recommend tracking/signature).

  • Mitch Dowd will pay for shipping garments back to the customer.

  • Please clearly mark “Returned Goods” and addressed to our Returns Department, Mitch Dowd Design, 615 Warrigal Road, Ashwood, VIC, 3147.

Faulty Goods Policy

  • Mitch Dowd offers a 2 year guarantee for Underwear and Sleepwear against faults in seams, stitching, workmanship, fabric and elastic.

  • Please note some garments may fade with repeat washing.

  • Please note that items that are damaged as a result of fair wear and tear are not considered to be faulty.

  • Before returning, all Faulty Goods details must be emailed to online@mitchdowd.com.au to organise an exchange.

  • Mitch Dowd will ensure all costs associated with returning faulty goods, including delivery, is at no expense to you.

  • Please clearly mark “Returned Faulty Goods” to our Returns Department, Mitch Dowd Design, 615 Warrigal Road, Ashwood, VIC, 3147.